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Moving Truck

Arbitration for Moving Claims

When it comes to moving, claims can be a headache - for both the customer and the moving company. Luckily, there are ways to resolve these issues without the expense and time of going to court. Our arbitration service offers an efficient and cost-effective solution.

What is arbitration?

Arbitration is a dispute resolution process where an impartial third party, called an arbitrator, reviews the evidence and makes a binding decision to resolve the dispute. Think of it like "private" court.

Is arbitration required for me?

It depends. If your contract or agreement requires arbitration then yes. However, with moving claims specifically, customers can initiate arbitration for claims < $10,000 and it is mandatory for the movers to participate.

Who pays for arbitration?

The parties involved in the arbitration typically share the cost of arbitration, including fees charged by the arbitration service provider and the arbitrator.

Who is the arbitrator?

The arbitrator is an impartial third party appointed to hear and decide the dispute. With Gogo, they are a qualified professional with expertise in the relevant field.

What is the Carmack Amendment?

The Carmack Amendment is a federal law in the United States that establishes liability rules and regulations for motor carriers and movers in INTERSTATE cases of loss, damage, or delay during the transportation of goods.

Why is the Carmack Amendment so important?

The Carmack Amendment is the sole and exclusive remedy for interstate cases of loss and damage. It also preempts state law claims and imposes a lot of limitations on liability.

How does arbitration work?

In arbitration, both parties present their case and submit evidence to the arbitrator. The arbitrator reviews the evidence, considers applicable laws and regulations, and then renders a decision, known as an arbitration award, which is binding on the parties involved. The process at Gogo is conducted entirely through written submissions.

How quickly will a decision be made?

Our policy is to set an arbitration hearing by submission no earlier than 30 days from receiving a Request for Arbitration. A final award is issued on that day and will be sent to the parties within 2 days. Generally, a decision will be made within 6 weeks from initiating arbitration.

Can I appeal the arbitration award?

Generally, arbitration decisions are binding and final, with limited grounds for appeal. It is important to review the terms of the arbitration agreement or applicable laws to understand the options for challenging or appealing an arbitration decision.


You Asked, We Answered.




Files and Forms to Download

Arbitration Request Form

If you don't already have an Arbitration Request Form, you are welcome to download and complete this one. Simply submit the completed form to us through our Intake link or email it to us at

Gogo's Moving Carrier Claim Arbitration Rules & Procedures

To ensure fairness and impartiality, Gogo Arbitrators follow these Rules & Procedures. 

FMCSA Arbitration Program Brochure

The Federal Motor Carrier Safety Administration has created a brochure that  contains information on what Household Goods Movers must do in terms of arbitration.

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